FAQs

Carrier is dependent on the type of product. All products in Japan are typically shipped with Japan Post/EMS, FedEx or DHL.

Orders typically cannot be canceled or modified once they are placed. Please contact us ASAP if you have an issue with your order.

We typically cannot modify your order once it's placed. There will be no refund of Delivery Charge and/or any Additional Charges due to an unattended delivery address. In such case, we will require additional Delivery Charge for any rescheduled delivery.

All of our customer service is done via email at info@themarkat.com. We're available Monday - Friday from 9am - 6pm. We do our best to respond to all inquiries within one business day.

That is not a problem. Let us know which product(s) you need.
For details, please visit https://themarkat.com/pages/order-made-service

Our products will be delivered from Tokyo and Osaka warehouses