Made to Order Service Policy

Made to Order Service Information

• Customer has to make full payment for the custom-made items upon order confirmation
• The order details cannot be altered, amended, nor cancelled once confirmed. The deposit paid is non-refundable, and cannot be exchanged for other items nor gift coupons
• The size specifications of the custom-made item is provided and confirmed by customer
• We shall not be held any responsibility for the costs, expenses or losses (including consequential loss), directly or indirectly caused by the delay arrival of the items
• Custom-made item does not offer amendment service, and the item is not exchangeable and non-refundable
• In case of inconsistency in T&C content, the English version shall prevail.
• We reserves the right for final decision on any disputes

Email us at info@themarkat.com for assistance.