Ohitsu

Shipment information

• Orders under HK$800 are charged a HK$100 flat rate for shipping
• Shipping is free for orders over HK$800
• Orders are shipped directly from our warehouses in Japan.
• We currently ship to Hong Kong and Japan
• Carrier is dependent on the type of product. We typically ship with Japan Post/EMS, FedEx or DHL.
• Payment methods: Visa, Mastercard, PayPal
• In case of any inconsistency, the English version shall prevail.
• We reserves the right to amend the above Terms and Conditions without prior notice.
• The Markat.com reserves the right of all final decision related to the Delivery Service and any disputes.

We do our best to ship out orders within 2 business days of the order confirmation. The estimated delivery window provided by The Markat reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, customs hold, or any other unforeseen complications outside of The Markat’s control.
 

Customs Information

HONG KONG : Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed. For information about customs, import duties, etc., visit : Customs and Excise Department https://www.customs.gov.hk/

CHINA : For CERI Clearance, Chinese customs requires the order Buyer and Payee must be the same. China Customs also requires the Payee information to exactly match with the Cardholder information registered with payment companies for all orders shipping into China. Please kindly confirm before making the purchase. The annual limit for an individual will be RMB26,000 (not limited to The Markat purchases). To avoid customs confiscation, please check your annual personal limit before making the purchase.

Exchange/refund information

• Exchange/refund will be allowed for defective, damaged products, and wrong items sent etc. only. Requests can be submitted within 30 days of purchase
• If a valid receipt cannot be provided, we reserve the right to decline such request
• You must provide documentation for refund approval
• Some items must be refunded and not exchanged or returned
• Exchange/refund is only applicable to items purchased at TheMarkat.com
• Goods exchange is not applicable if defect occurred under the following circumstances: Defect caused by non-manufacturing faults, including but not limited to the natural characteristics of the material (such as leather pattern, wood grain, knots and colour etc.) causing discrepancy between the item and exhibits or photo; defect due to any human factor (such as alteration, assembling or improper use etc.), or other external or environmental factors, and/or fair wear and tear occurred under normal use.
• Order cancellation - In case your order is cancelled, the payment will be refunded to your credit card or PayPal account in 10 working days
• In case of any inconsistency, the English version shall prevail.
• We reserves the right to amend the above Terms and Conditions without prior notice.
• The Markat.com reserves the right of all final decision related to the Delivery Service and any disputes.

Women's Shoes Size Chart

Men's Shoes Size Chart