Return & Exchange
Exchange/refund will be allowed for defective, damaged products, and wrong items sent etc. only.
- Exchange/refund will be allowed for defective, damaged products, and wrong items sent etc. only. Requests can be submitted within 30 days of purchase
- If a valid receipt cannot be provided, we reserve the right to decline such request
- You must provide documentation for refund approval
- Some items must be refunded and not exchanged or returned
- Exchange/refund is only applicable to items purchased at TheMarkat.com
- Goods exchange is not applicable if defect occurred under the following circumstances: Defect caused by non-manufacturing faults, including but not limited to the natural characteristics of the material (such as leather pattern, wood grain, knots and colour etc.) causing discrepancy between the item and exhibits or photo; defect due to any human factor (such as alteration, assembling or improper use etc.), or other external or environmental factors, and/or fair wear and tear occurred under normal use.
- Order cancellation - In case your order is cancelled, the payment will be refunded to your credit card or PayPal account in 10 working days
- In case of any inconsistency, the English version shall prevail.
- We reserves the right to amend the above Terms and Conditions without prior notice.
- The Markat.com reserves the right of all final decision related to the Delivery Service and any disputes.